Refund Policy

Each Kialara piece created is a unique work of art, sometimes including personalized information like public keys that are intended exclusively for the receiver. Please be aware that due to these elements, refunds are not offered on Kialara artworks. This policy is in place to maintain the integrity of the artistic process and to ensure that each piece remains genuinely one-of-a-kind.

Over the past ten years of operations, a request for a refund has never been received. This remarkable track record is a testament to the dedication and care put into crafting each Kialara piece. Transparency along with accurate descriptions of each product enables buyers to make an informed decision before making a purchase.

Your Satisfaction Matters

If you have any concerns or questions about your Kialara piece, please don’t hesitate to contact us. We are here to assist you and address any issues that may arise.

Shipping and Damage

In the unlikely event that your Kialara piece arrives damaged or goes missing, please contact us within 5 business days of receiving your order or once you suspect its gone missing. We will work with you to find an appropriate solution, such as a replacement or repair. 

Contact Information

If you have any questions, concerns, or require assistance, please contact us. Your satisfaction and the enjoyment of your Kialara pieces are of the utmost importance to us.

Thank you for your understanding of our refund policy. Your support allows for the continued creation of unique and meaningful art pieces.

Sincerely,

Maxfield Mellenbruch – Founder